ECB FAQ At ECB we know that our people are the foundation of our business.

ECB FAQ

Most Common FAQ

I haven’t opened a bank account in England yet, how will I be paid?

If you accept a shift, we expect you to attend. If you really have to cancel you must give us enough notice to find a replacement. Failure to do so will mean we may stop offering you work.

What if I change my mind about a shift?

If you accept a shift, we expect you to attend. If you really have to cancel you must give us enough notice to find a replacement. Failure to do so will mean we may stop offering you work.

Am I entitled to holiday pay?

For temporary workers the more hours you work the more holiday pay you will earn. All workers are entitled to 5.6 weeks worth of holiday pay per year. As a rough guide 12.08% of your hourly rate is accrued for every hour which you work with us.

What should I do if I don’t feel very well?

Call us immediately and let us know. If you can’t get us on the office number, we ask that you don’t leave a voice message. You can also call us on the emergency ‘out of hours’ mobile number, just ask your consultant for details.

How do I get my holiday pay?

You need to visit our office to fill out a Holiday Request Form.

Can I book holiday?

You need to give one months notice and submit a Holiday Request Form.

How often will I get paid?

Payment is made every 4 weeks. Ask the office when payments is made during the month.

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ABOUT US

ECB Services is a specialist agency supplying staff to the catering and hospitality industry throughout Greater London.

The senior management at ECB have many years experience of working within the catering industry at different levels, and have a thorough understanding of both the needs of our clients and our staff.

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Looking for a long time partnership? Look no further with ECB Services. Contact us today to see how we can help you manage your staff resources.